Technical difficulties FAQ (mobile)

Sometimes you can run into technical difficulties while playing Throne Rush. This article provides basic troubleshooting steps that help solve most technical issues.

The game doesn't start, crashes, or restarts
Android iOS

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.

2. Make sure that your Throne Rush account is connected to your Google Play account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Throne Rush.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Videos don't load or freeze
Android iOS

If ad videos do not load or freeze, follow these steps:

  • Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
  • Switch your internet connection from mobile to Wi-Fi or vice versa.
  • Reboot your device, make sure that your Throne Rush account is connected to your Google Play account, and then reinstall the game. Your progress will be automatically recovered.

  • If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
  • If you do not use VPN services, install and enable a VPN and then check if your connection has become better.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Critical error message
Android iOS

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.

2. Make sure that your Throne Rush account is connected to your Google Play account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Throne Rush.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

The game uses too much Internet traffic

Throne Rush is a PVP game, which implies various interactions between players. This requires a significant amount of data to process all actions on the game server. For this reason, it is recommended to use Wi-Fi to ensure both data saving and stable Internet connection.

Didn't find an answer to your question? Let us know.