In this article, you can find answers to frequently asked questions about payments.
☑ If you have received a receipt from Google Play:
Take a screenshot of the receipt. You can find receipts in your email, they come from googleplay-noreply@google.com If you cannot find the receipt in your inbox, you can open all your purchases here.
After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.
☒ If you have not received the receipt:
It means that money did not reach the game and is stuck between your payment method and Google.
Sometimes, the platform needs additional time to finish all bank transactions.
You can contact Google Play Support directly and ask to check the status of the payments that you are inquiring about.
- Open Play Store app on your device.
- Tap your avatar to open the Menu.
- Go to the bottom of the list and find Help & feedback.
- Select Contact us at the bottom of the page.
- Follow the provided instructions to submit a ticket and wait for the answer.
If the Сontact us button is not there for some reason, you can initiate a dialogue with Google support following this link.
☑ If you have received a receipt from Apple:
Take a screenshot of the payment receipt. You can find the receipts in your inbox. They come from no_reply@email.apple.com. If you cannot find the receipt in your inbox, you can check the payment history:
- Open the Settings app.
- Tap your name, then tap Media & Purchases.
- Tap View Account. You might be asked to sign in.
- Tap Purchase History.
- Tap Last 90 Days, then select a different date range.
You can also find the list of your recent purchases here.
After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.
☒ If you have not received the receipt:
It means that money did not reach the game and is stuck between your payment method and Apple.
Sometimes, the platform needs additional time to finish all the bank transactions.
You may contact Apple directly and check the status of the payments that you are inquiring about.
- Follow the link.
- Type in your question in the pop-up window.
- To contact support directly, choose the Chat or Call option at the bottom of the page.
- Follow the provided instructions to submit a ticket and wait for the answer.
Try switching to an alternative payment method. If this does not help, contact Google Play Support:
- Open Play Store app on your device.
- Tap your avatar.
- Go to the bottom of the list and find Help & feedback.
- Select Contact us at the bottom of the page.
- Fill out the form and wait for the answer.
If the Сontact us button is not there for some reason, you can initiate a dialogue with Google Support following this link.
Try switching to an alternative payment method. If this does not help, contact Apple Support:
- Follow the link.
- Type in your question in the pop-up window.
- To contact Support directly, select the Chat or the Call option at the bottom of the page.
- Follow the provided instructions and wait for the answer.
Sometimes you will be offered to buy special packs of resources, heroes, builders, etc. Such offers are called bundles.
The pool of bundles is the same for every player. They are created manually, the contents and price of each of them are fixed, and the distribution of bundles is a fully automatic process. It is not possible to create a personal bundle.
You will receive all rewards even if you buy Gold Amulet on the last day of the Season.
Golden Amulet is active for the entire Season. A new Season starts every month, and each Season requires its own Golden Amulet.